Política de reembolso

Refund & Return Policy

At BLOOM, we are committed to the freshness and purity of our ritual. If your experience doesn't meet your expectations, we are here to help.

14-Day Return Window

You have 14 days from the date you receive your item to request a return. To be eligible, your item must be in the same condition that you received it: unopened, unused, and in its original BLOOM packaging. You will also need the receipt or proof of purchase.

How to Initiate a Return

To start a return, please follow the link on our website or contact us at hello@bloomatcha.com.

Once your request is manually approved, we will send you a shipping label and detailed instructions.

Shipping Costs & Fees

Please note that the customer is responsible for the shipping costs of returning the item, as well as fees for reception, quality control, and restocking:

  • Portugal: €5,5 fee.

  • Rest of the World: €10 fee.

Note: Original shipping costs from the initial order are non-refundable.

Delivery Issues & Incorrect Addresses

  • Incorrect Information: If an order is returned to us due to an incorrect/incomplete address or if it wasn't collected within the stipulated timeframe, the shipping cost will not be refunded, and the reception fee will be deducted from your final refund.

  • Transit Delays: If there is an issue with the delivery, we allow up to one working week to review the case with the shipping company before proceeding with a refund or resending the order.

Damages and Issues

Please inspect your ritual tools and matcha upon arrival. If the item is defective, damaged, or if you receive the wrong product, contact us immediately at hello@bloomatcha.com so we can evaluate the issue and make it right.

Non-Returnable Items

Due to the nature of our products, perishable goods (such as our Matcha powder) cannot be returned once opened to ensure health and safety standards. We also do not accept returns for:

  • Custom or personalized products.

  • Sale items or Gift Cards.

Exchanges

The most efficient way to ensure you get what you need is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Withdrawal Period

Notwithstanding the above, shipments within the European Union have the right to cancel or return an order within 14 days, without justification. The item must remain in its original, pristine condition and packaging.

Refunds

We will notify you once we’ve inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please note that your bank may take additional time to process the transaction. If more than 15 business days have passed since approval, please reach out to us at hello@bloomatcha.com.