Política de envío

Shipping Policy

At BLOOM, we want you to enjoy your matcha ritual as soon as possible. We work with trusted courier services to ensure fast, secure, and fully tracked deliveries.

1. Shipping Scope

We currently ship to Europe. 

2. Delivery Times

  • Processing: Orders are prepared and dispatched within 24 to 48 business hours following payment confirmation.

  • Standard Delivery: The estimated delivery time is 2 to 5 business days for mainland territories.

  • Please note that during promotions, holidays, or periods of high demand, delivery times may be slightly extended.

3. Shipping Costs

  • Standard Shipping: Fixed rate of €6.50 per order for Continental Portugal.

  • Free Shipping: Complimentary shipping on all orders over €50.00 in Continental Portugal.

  • Standard Shipping: Fixed rate of €12.30 per order for Europe.

  • Free Shipping: Complimentary shipping on all orders over €60.00 in Europe.

  • Special or urgent shipments may incur additional costs. In such cases, we will inform you before confirming your purchase.

4. Order Tracking

Once your order has been dispatched, you will receive an email notification containing your tracking number and a link to monitor the status of your shipment at any time.

5. Delivery Issues

If your order encounters any issues (delays, damaged packaging, or address errors), please contact us as soon as possible at hello@bloomatcha.com. We are here to help and ensure your ritual remains uninterrupted.

6. Failed Deliveries & Returns

In the event that an order is returned to us due to an incorrect address provided by the customer or repeated absence at the time of delivery, we will contact you to resolve the situation. Please note that additional shipping costs may apply for a second delivery attempt.

7. Responsibility

While we do our best to ensure timely delivery, BLOOM is not responsible for delays caused by factors beyond our control (such as strikes, extreme weather conditions, or carrier disruptions). However, we will always work proactively to find a solution for you.

Contact

For any questions regarding the shipment of your order, please reach out to us at: hello@bloomatcha.com.